Privacy Policy
How we collect, use, and protect your personal information.
Last updated: April 2026
This Privacy Policy applies to NXT Innings Consulting Pty Ltd (ACN 696 904 499 / ABN 11 696 904 499) and describes how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. About This Policy
NXT Innings Consulting Pty Ltd(“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, why we collect it, how we use and disclose it, and how you can access or correct it.
By using our website (nxtinnings.com.au) or engaging our consulting services, you consent to the practices described in this policy.
2. Who We Are
- Company: NXT Innings Consulting Pty Ltd
- ACN: ACN 696 904 499
- ABN: ABN 11 696 904 499
- Address: Blacktown, NSW, Australia
- Email: heath@nxtinnings.com.au
3. What Personal Information We Collect
We collect personal information that is necessary to provide our services and respond to enquiries. The types of information we may collect include:
Contact and identity information
- Full name
- Email address
- Phone number
- Company or business name
- Your role or job title
Business information (during engagements)
When you engage our consulting services, you may voluntarily share business information including, but not limited to:
- Business structure, ownership, and organisational information
- Software systems and technology stack in use
- Financial performance data (revenue, costs, or profitability as relevant)
- Operational processes and workflows
- Employee or team structure information
This business information may include personal information about your employees, directors, or other individuals. You are responsible for ensuring you have authority to share such information with us.
AI chat transcripts
Our website features an AI-powered chat assistant. When you use this feature, your messages and conversation history are processed and may be stored. See section 6 (Third-Party Processors) for details on how this data is handled.
Technical and analytics data
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Referral source (how you found our website)
- Cookie identifiers (see section 8)
4. How We Collect Information
We collect personal information:
- Directly from you via our website contact and chat forms
- Via email, phone, or video calls when you contact or engage us
- During the course of providing consulting services
- Automatically via cookies and analytics tools when you browse our website
5. Why We Collect It (Purpose of Collection)
We collect personal information for the following purposes (APP 3, APP 6):
- To respond to your enquiry or request for information
- To provide, manage, and improve our consulting services
- To send you service-related communications (e.g. proposals, invoices, reports)
- To send marketing communications where you have given separate consent (Spam Act 2003)
- To improve our website and understand how it is used
- To comply with our legal and regulatory obligations
- To protect our legal rights and interests
We will not use your personal information for a secondary purpose that is unrelated to the reason it was collected unless you have consented or the use is otherwise permitted by the APPs.
6. Disclosure to Third Parties
We do not sell your personal information. We may disclose your personal information to the following third-party service providers who assist us in operating our business:
| Provider | Purpose | Location |
|---|---|---|
| Google LLC | AI chat processing (Google Gemini) | United States (overseas) |
| Supabase Inc | Database storage of enquiry data and chat records | May be stored overseas |
| Resend Inc | Transactional email delivery | United States (overseas) |
We may also disclose personal information to government bodies, regulators, or law enforcement where required by law, or to professional advisers (such as lawyers or accountants) subject to confidentiality obligations.
7. Cross-Border Disclosure (APP 8)
Some of our service providers store or process data outside Australia. Before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles your information in a manner consistent with the APPs.
By providing your personal information to us, you consent to its transfer to and storage by these overseas recipients as described in section 6.
8. Cookies and Analytics
We use cookies and similar technologies to operate our website and understand how visitors use it. Cookies are small text files stored on your device. We use:
- Essential cookies necessary for the website to function correctly
- Analytics cookies to understand website traffic and usage patterns
- Preference cookies to remember your settings (such as theme preferences)
You can disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
9. Data Quality and Security (APP 10 & 11)
We take reasonable steps to ensure the personal information we hold is accurate, up to date, complete, and relevant. We implement appropriate technical and organisational security measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure HTTPS transmission for all website communications
- Access controls limiting who can access stored personal information
- Use of reputable third-party platforms with their own security certifications
No data transmission over the internet or electronic storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
10. Your Rights: Access, Correction, and Deletion (APP 12 & 13)
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of personal information that is inaccurate, incomplete, or out of date
- Request deletion of your personal information (subject to our legal obligations to retain certain records)
- Withdraw consent to marketing communications at any time
To exercise these rights, please contact us at heath@nxtinnings.com.au. We will respond to your request within a reasonable time (and no later than 30 days).
11. Marketing Opt-Out
If you have opted in to receive marketing communications, you may withdraw that consent at any time by:
- Clicking the unsubscribe link in any marketing email we send you (as required by the Spam Act 2003 (Cth))
- Emailing us at heath@nxtinnings.com.au
Opting out of marketing will not affect service-related communications related to an active engagement.
12. Privacy Complaints (APP 1)
If you believe we have mishandled your personal information, we encourage you to contact us first so we can attempt to resolve your concern:
Email: heath@nxtinnings.com.au
We aim to respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- GPO Box 5218, Sydney NSW 2001
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last updated” date at the top of this page will reflect when the policy was last revised. We encourage you to review this policy periodically.
14. Contact Us
For any questions, requests, or concerns about this Privacy Policy or our handling of your personal information, please contact:
- Company: NXT Innings Consulting Pty Ltd
- Email: heath@nxtinnings.com.au
- Location: Blacktown, NSW, Australia